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How does home care work?

You are entering a place you’ve never been. You’re seeking care for a loved one that needs more help than you can provide. The weight of the decision controls your thoughts. You want it to go back to the way it was. But it can’t. Not completely. It can get very close though so you don’t have to give the care.

Let Allwel care when you can’t be there.

Your anxiety will dissolve. You’re free to go back to being a son again. To be a daughter. To be a brother. Freedom is knowing your loved one is back home with all the care they need.

Your loved one is coming back home soon. You know there is a lot to do but you’re not sure where to start. Let our Collaborative Care be your guide.

Steps to receiving home care services

Below is a summary of the process to receiving care from the time you decide that Allwel is right for you.

  • Nurse and Scheduling Team follow up with the referring person or agency as well as the participant, as applicable, to schedule an  initial assessment, develop a schedule, and establish a start of service date.
  • Nurse works with medical providers to develop and sign off on the plan of care including:
      • Aide Plan of Care
      • Any specialized care due to chronic disease, diabetes, Alzheimer’s dementia, or behavioral challenges
      • Any Diet Considerations
      • All Medications and their times to be taken
      • Any Allergies
      • Other care specific comments and notations
      • DNR / Advance Directives

    First day of service

  • Family, Scheduling Team, and Nursing Team verify the opening date of service
  • Nurse makes available and reviews with the loved one and family the Plan of Care (POC), Staff Schedule, and Agency Contact Sheet in the loved one’s home
  • Nurse orients the Aide staff to the plan of care and supervises the staff in the completion of care tasks
  • Nurse ensures that all medications are in adequate supply as well as reviews safety items or challenges in the home
  • Nurse reviews the backup and emergency plans

    Ongoing care

  • Plans of care are reviewed at weekly Nursing Team meetings
  • Care schedule can be adjusted as needed by the family/loved one
  • Nurse supervises Aide staff and your loved one’s care needs as necessary, including any increased supervisory visits due to hospital care or change in health status, as reported by the aides, family, or the person receiving the care
  • Nurse works with physician and insurance companies to ensure re-authorization of services or any necessary increases/decreased in hours due to changes in health status or family support availability

Steps to receiving waiver services

    • When Allwel receives a referral from one of the following sources: Family, human services organizations, another Waiver Provider Agency, Managed Care Organization, or other source, Allwel will work with the referral agent to answer any questions regarding the referral process and assist in establishing contact with the local Regional Resource Development Center (RRDC)
    • The RRDC will meet with the Waiver Applicant (and family) and if appropriate for Waiver services, the RRDC will assist the Waiver Applicant in identifying the Waiver Provider agencies in the area from which to choose from and interview for services
    • The applicant interviews and chooses a provider agency for Service Coordination (in order to begin), and calls that agency to schedule a time to meet and select a Service Coordinator
    • When Allwel is chosen as the agency to provide Service Coordination, we will schedule an initial nursing assessment (if applicable), and begin the development of an Initial Service Plan (the document that requests and authorizes Waiver services)
    • Initial Service Plan development includes Service Coordinator interviews with the Participant, family supports and any facility personnel, as well as works with these individuals to obtain the necessary medical and demographic paperwork needed
    • Upon the completion and RRDC approval of the Initial Service Plan, Allwel will develop a schedule of services with the Waiver Participant and family, and begin services on the selected date

      Contact us

Here is a guide of what to expect and how Allwel can help provide care.

PRINT an abbreviated version for sharing with your family, or click on the graphic to enlarge.

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