Home Care Frequently Asked Questions
Below you’ll find answers to some of our most frequently asked questions (FAQ). If you have a question that is not listed below, feel free to contact us!
Yes it is normal to feel a little guilty. It is natural to want to provide the care yourself. Many factors can prevent that from being an option. Allwel helps to provide exceptional care so you can feel comfortable when you can’t be there.
Anyone that needs some help at some point in their day with getting up, bathing, getting dressed, eating, taking medications, housekeeping, shopping, going to the bank and paying the bills, or simply getting to the park or visiting friends and family. Sometimes it’s more serious. Sometimes, it’s someone who is terminally ill and wants to be home with family. Sometimes it’s a family member who is providing the care and needs a break, or maybe more time to address the responsibilities in their lives–their job, their shopping, their kids, or their bills. No matter what category you fall into, we can find the right fit for care.
Quite the opposite. We work to increase independence. We want your loved one to do as much as possible for themselves. It helps to keep the mind and body healthy as long as possible. We work hard to find the balance between doing “just enough” or “as much as possible under our license”.
The short answer, as often as needed. Our nurses are responsible for making sure your loved one is safe in the community. They are also responsible for making sure the Aides know what care is needed and how to make it happen. Our nurses review the Aides’ daily notes and will follow up if there is anything that indicates a possible change in health. If your loved one ever needed to go the hospital for something unexpected, the nurse will also come to the home when everything is back to normal to provide any new directions that may be needed.
Our nurses must work with your doctor. Your plan of care is reviewed and signed off by your doctor. Also, your doctor is informed of any necessary changes in that plan resulting from changes in your health or family supports. And it’s not just your doctor: our nurses will also work with insurance companies to advocate for any needed changes to your plan of care.
Our Aides are New York State certified Personal Care or Home Health Aides. They are on a New York State Aide registry. They are fingerprinted and background checked. They agree to random drug testing. Our agency trains our Aides in cognitive challenges associated with Traumatic Brain Injuries, Alzheimer’s, and dementia. The agency runs ongoing trainings from day one that include the challenges to seniors, selecting daily activities, identifying changes in health or illnesses, and ensuring safety at home and in the community. We want our Aides to always get better. It’s better for you, it’s better for us.
It shouldn’t happen often, but Aide’s are people too. They get sick, they have to take care of their children when they get sick. When these things happen, our schedulers will call another Aide to come. Doesn’t matter whether it’s 10 in the morning or 10 at night. They will be familiar with your plan of care, and jump right in. If no Aide is available in your area, our schedulers are certified Aides, too. They will come to work with you until another Aide is available, or your next scheduled Aide arrives.
Homecare works best when the personalities and interests of our Aides and our Participants are well-matched. Allwel works very hard to make this happen. It’s good for the participant and good for the agency. Sometimes it takes a little bit of time and trial and error to make this match. A good partnership between the family being served and the agency really helps this process. Your patience and open-mindedness while we make our introductions to you is key; caregiving is a trait that comes in all shapes, colors, and sizes. Once we find that match, we make a permanent schedule that works for both you and the Aide, and stick to it.
It happens. Sometimes an Aide can make a bad choice. We take this very seriously. Again, it doesn’t matter if it’s 2 in the afternoon or 2 in the morning. We will replace that Aide immediately. We will investigate and work with you to fix the problem.
We have a number of team members available for any case. We support you in as much or as little as you need, and when you need it. We have case managers that take care of the “non-personal” care needs including the ensuring of entitlements that may be needed, such as HEAP for heat, or working with Social Security or Medicaid professionals should any issues come up. We have counselors with lots of experience working with participants and their families in managing the new challenges of being a person who needs care or being the person that now needs to provide the care. This is a new life for both parts of the care equation, and we can help everyone understand what is typically going on: what is natural to feel, what are everybody’s new roles or responsibilities, and simply what to expect from each other. These are some examples. We have many available supports.
Services can be scheduled in blocks of hours in the AM, PM or both. Care can be provided 24 hours a day if needed. Scheduling is based on the needs of the person being cared for and Allwel will provide that service during the times convenient and least disruptive to the rest of the day’s activities.
Allwel will work with you and your loved one to provide the level of care that is needed. Our RN will set up a new plan of care with your doctor and have him sign off on that plan. Once the new plan is setup, our scheduler will make necessary adjustments to provide more or less coverage and/or services for your loved one, as is needed.