WNY: 716.826.6245 | NYC: 212.938.1444

Our Home Care Services


A unified team will provide the best care. We start off with our schedulers matching up the best personality fit to build a strong relationship between the participant and aide. Our aide can be there for companionship and safety or provide more hands on personal care. Our registered nurse (RN) develops a plan of care in conjunction with the participant’s doctor. The doctor will sign off on the plan. After providing care for your loved one, your aide will write daily notes that are reviewed by our RN for any noticeable changes in health status. Your loved one is the focal point of the care we provide. Our aides, schedulers, nurses, and your doctor all working together to provide care when you can’t be there.

Further specs for Home Health Care

What services are included in more “hands on personal care”?
What time of day does Allwel provide service?
What happens if my loved one’s needs change?

How can we help?

Feel good knowing we’re there when you can’t be there.
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"I would say David and Van are my favorites. They treat me like a friend, not like a patient or a client… with Van, all you have to say is ‘I’d really like to see that movie,’ and off we go…they would take me to see my sister or my grandchildren… I have absolutely no idea where I’d be without you."
- Rita , participant

Some of the Services Available

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    Oversight and Supervision of Safety

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    Prompting for completion of activities

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    Physical Assistance in Transferring

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    Cooking/Meal preparation

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    Bathing/personal hygiene

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    Medication reminders

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Some of Our Team

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Robin Bertini, RN

Robin brings to Allwel 39 years of combined experience as an RN/LPN in Psych/Addictions, Correctional nursing, Primary Care and various levels of home care, starting out as a live-in aide caring for the elderly at home. Robin will collaborate with all members of the Allwel team, as well as with doctors, multiple other organizations and discharge planners to see to it that our participants get the services they need in order to be able to safely remain in their homes. Robin is the DPS at our Western New York branch.

Director of Patient Services (DPS)
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Brandy Lenox

Brandy has been one of Allwel’s Scheduling Coordinators since February 2010, and became our Lead Scheduling Coordinator in 2015. Brandy, along with the rest of the scheduling team, have the ultimate responsibility for taking the recommendations and needs of our Participants, their families, as well as the Service Coordination, Nursing, and Clinical teams and actually making them happen in our participants’ homes.

Lead Scheduling Coordinator
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Tracey Brown-Cashdollar, RN

Tracey brings to Allwel over 28 years of experience in working with individuals with special needs including Service Coordination, education, private duty nursing, clinical nursing for the medically frail, dementia care, and hospice nursing. As Nurse Supervisor in the western New York region, along with Robin and Geoff, Tracey builds the foundations for strong team relationships between Allwel, our participants and their families, as well as other providers.

Nurse Supervisor
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Geoff Engel, RN

Geoff is a veteran home care field nurse, who joined the western New York Allwel nursing team in 2016. As a Nurse Supervisor, Geoff works to ensure all those involved have what they need to work effectively together. In addition to starting out his nursing career in home care through direct care of pediatric patients, Geoff brings together ideas and experiences from being a lifeguard, as well as an EMT.

Nurse Supervisor