WNY: 716.826.6245 | NYC: 212.938.1444

Counseling Services


Your family is experiencing a major life change. There are new roles and responsibilities involved with the care of your loved one. Allwel provides counseling services for the participant (your loved one) and/or their family of caregivers. The counseling provides discussion on new perspectives and coping skills,  improved communication between the person receiving care and those providing it, and developing appropriate goals as a result of a life-changing event.

Our counseling (also known as medical social work) focuses on helping participants and family members understand what each side is experiencing in this new relationship. Below is a sampling of items that our counseling addresses:

Counseling seeks to improve

  • 1

    Feelings of helplessness

  • 2

    Sense of loss of previous abilities

  • 3

    Social life changes

  • 4

    Setting appropriate goals

  • 5

    Self-esteem and self-image

  • 6

    Communication between participant and family members

How can we help?

Feel good knowing we’re there when you can’t be there.

Some of Our Team

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Priya Pinto, PhD

Priya has an extensive background in working with individuals with disabilities, including individuals with developmental disabilities and brain injury. Priya started in the field as a vocational evaluator, but that opportunity opened the door to several others, resulting in a broad based experience that included case management for multiple client needs, assisting clients with setting and achieving personal and vocational goals, offering support and resources to help obtain and retain employment in the community, and behavioral assessment along with positive, proactive behavior support and management.

Executive Director / Administrator
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Sandy Swartwout, MS Ed

Sandy has been a part Allwel’s team since 2009, with the roles of Community Integration Counselor, Positive Behavior Intervention & Support Specialist, and Independent Living Skills Trainer. Since 2012, Sandy has been leading the clinical team as the western New York regions Director of Clinical Services, while still making time to work directly with our participants in the field. Sandy is a fundamental component of our care team when our participants’ include relearning skills lost through a TBI, as well as when collaborating with the whole care team in solving participants’ challenges throughout the agency. Sandy combines her Bachelor’s in Psychology/Education MS Ed in Education and Community Mental Health Counseling, a NYS Permanent Certification in Special Education, and PBIS certification with over 28 years of experience in providing counseling and behavioral supports.

Director of Clinical Services